Beijing, Nov 28 (EFE).- Chinese ride-hailing company Didi Chuxing which suffered a general drop in its services that affected millions of users in multiple cities in the country, including Shanghai and Beijing, restored its operation Tuesday.
The company said it had recovered its operations on the network, after overnight repairs that allowed online transportation services to be restored, while those dedicated to bicycle rentals were being gradually fixed.
In a statement, the Beijing-based company confirmed the existence of a “system malfunction” on its digital platforms, which caused the temporary interruption of taxi booking, car-sharing, bike rental and delivery services of food.
The problem began to appear toward 10:30pm local time (2:30 p.m. GMT) and affected users in several provinces in Chinese territory, from Zhejiang, in the east, to Jilin, in the north.
About an hour later, the app began allowing reservations to be made again, although some users said the process was slow and the system continued to occasionally display error messages. Didi apologized for the service interruption, acknowledging the impact on users and drivers.
The company also offered refunds to users who were affected by the network outage, including those who were unable to use their coupons or who experienced delays in reward payments.
The incident quickly went viral on the country’s social networks, where some users reported errors of up to 2,000 kilometers between the location of the driver and the customer.
This is the second major outage on Didi’s network in the last year, after the app was also affected by a similar issue in September 2022.
The app, founded in 2012, is the largest ride-sharing company in China, with an estimated more than 500 million monthly active users.
Didi was one of the companies affected by the regulation campaign promoted by Beijing in the technology sector, finding itself in the eye of the storm after going public in New York despite the apparent opposition of Chinese authorities. They banned it for almost 18 months from registering new users on your platform.
The technology company – which controls about 90 percent of the market for shared transport ‘¡apps in China after purchasing the businesses in the country of its rival Uber in 2016 – received a fine equivalent to 1.1 billion dollars for violating the laws of data security.
In mid-2022, the company left the New York stock market and Chinese authorities put an end to the investigation against the company, which is still waiting for authorization to carry out a new IPO, this time in Hong Kong, which could occur in 2024. EFE