The call button can fail in an emergency.

By James Limbach of ConsumerAffairs

September 6, 2019

PhotoGreatCall of San Diego, Calif., is recalling about 44,300 Lively Mobile Plus emergency alert devices.

The call button can fail when pushed by the consumer in an emergency.

No incidents or injuries are reported.

This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019.

The recalled devices are silver and black and have GreatCall printed near the top of the front of the device.

The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device.

The device is worn on a magnetic lanyard around a consumers neck for fall detection or clips onto a consumers purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.

The alert devices, manufactured in China, were sold at Best Buy and Walmart stores nationwide and online at and from April 2019, through May 2019, for between $25 and $50.

What to do

Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.

Consumers may contact GreatCall at (800) 359-1791 from 5 a.m. to 8 p.m. (PT) daily, by email at or online at and click on Product Support at the top of the page for more information.